TUCSON WATER DEPUTY PUBLIC INFORMATION OFFICER
Tucson, AZ Tucson, AZ Full-time Full-time $48,485 - $96,928 a year $48,485 - $96,928 a year 5 days ago 5 days ago 5 days ago Introduction Tucson Water is the second largest water utility in Arizona, serving over 730,000 customers over a 390 square mile service area.
Tucson Water is recognized internationally as a leader in water conservation, sustainability, and service.
Our employees are proud stewards of our community's most precious natural resource, working to embody the utility's motto of Pride in Service.
At Tucson Water, sometimes we wish customers and community leaders could spend a few days with our team, learning about what we do.
What would they see? Committed, creative, competent people managing a vast and complex water system that makes life in the desert possible.
They'd find connection and peace of mind knowing that we share their values and concerns.
They'd learn how we work tirelessly to ensure our water is safe, clean, and sustainable for the long-term.
Even more important, we would get a chance to listen to them and hear first-hand their concerns, questions, and priorities.
But, we can't just bring all 730,000 of our customers in to experience a day in the life at Tucson Water.
That's where you come in.
Tucson Water's Deputy Public Information Officer leads a small-but-mighty team of professionals charged with public engagement, communications, marketing, and branding for the utility.
Currently, this is a hybrid/telecommuting position where a portion of the work may be completed virtually, based on specific work tasks.
This model may change based on future business needs.
The successful candidates will enjoy the opportunity to work from home while abiding by the Department's specific policies and the terms and guidelines set forth in the City of Tucson's Telecommuting Administrative Directive 2.
01-19 to include:
Must have a minimum of 50 Mbps to connect to the Internet Shall designate and maintain a dedicated workspace that is quiet, clean, and safe, with adequate lighting and ventilation The City of Tucson offers a wide range of generous benefits for eligible employees.
Some of those benefits include:
Medical:
Choice between a high deductible plan (HSA or HRA), or Network plan Dental:
Choice between a national dental PPO and a local dental HMO Vision:
Coverage for annual eye exam and glasses or contacts, plus LASIK Life:
City-paid coverage for you & dependents, plus option to buy more Long-Term Disability:
Income replacement of up to 60% of your base salary in the event of a qualifying disability Employee Assistance Program:
Enhance your wellbeing when life doesn't go as planned Flexible Spending:
Pay for qualified health and dependent care expenses using pretax dollars Colonial Voluntary
Benefits:
Financial help in the event of cancer, hospitalization, accident, and more Your Security and Future Pension:
Generous pension plans that help both civilian and public safety employees retire more comfortably Deferred Compensation:
Save more toward a comfortable retirement with a 457(b) plan Training & Tuition Assistance:
Pursue your dream through internal training or financial help toward a degree Back-Up Care:
Care for your loved ones when your regular care is unavailable Your Peace of Mind Paid Parental Leave:
Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA Paid Time Away:
New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one:
13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays) Employee Discounts:
Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment Social Connectedness:
Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving For a full description of benefits offered to eligible employees, or to inquire further about the City of Tucson's benefits options, please visit:
https:
//www.
tucsonaz.
gov/hr/employee-benefit-snapshot Essential Functions We offer:
A leadership team that understands the need for and is willing to invest in quality customer communications A collaborative, supportive, results-oriented team to support you within our Public Information and Conservation Office A wealth of compelling stories to tell A community that is passionate about and engaged in water issues Significant emerging communications challenges around issues like drought, climate resilience, water quality, and equity In a Deputy PIO, we seek:
An experienced professional ready to serve in a high-profile position that interfaces with elected officials, community stakeholders, utility and city staff, and the media Someone who truly enjoys connecting with people-whether it's a customer with an issue on the phone, a community leader across a conference table, or a member of the public filling up their water bottle at the Tucson Water Hydration Station at a public event Strong initiative, critical thinking skills, and good judgment Experience in crisis communications Passion for serving the community Perspective that embraces challenge This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision.
The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
They are intended to describe the general nature and level of work performed by individuals assigned to this position.
Minimum Qualifications Minimum Education Level & Type:
Bachelor's Degree Minimum Experience
Qualifications:
At least 4 years of experience coordinating the dissemination of public information and providing graphic support Valid and Unrestricted Class D - Driver's License An equivalent combination of education, training and experience, which provides the required knowledge, skills and abilities to perform the essential functions of this position may be considered.
Preferred Qualifications The ideal candidate will possess the above minimum qualifications and additional relevant experience in the areas of:
Experience in government utilities Training, certification, and/or experience working within the National Incident Management System or other emergency management framework International Association for Public Participation (IAP2) Training/Certification Exceptional experience with a variety of written commuications best practices, trends, and analytics Ability to balance customer interests with organizational goals Bilingual (fluent in English and Spanish) Selection Plan You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.
All applicants will be required to submit a resume under the Resume tab as part of the online application, as your resume will be reviewed and scored during the testing process.
Please ensure your application contains the required resume prior to submission.
Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profiles and the responses to their supplemental questions.
The highest scoring applicants will then be invited to participate in an Oral Board Interview.
Oral Board Interviews will be July 13, 2023 and July 14, 2023 (as needed) Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.
An applicant's ranking on the Civil Service Employment List will be based on their final score which will be calculated as:
10% of the rating for Education and Work experience 90% of the rating for the Oral Board Interview This recruitment will establish a civil service list that may be utilized to fill vacancies occurring at Tucson Water within the next 6 months.
Hiring interviews may be conducted post list and prior to a final selection.
Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.
If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to Roxie Escarcega at the email address provided below.
The DD 214 must be a copy that indicates characterization of service.
Please contact Roxie.
Escarcega@tucsonaz.
gov if you are in need of an Americans with Disabilities Act-related accommodation during the testing process, at least 48 hours prior to the evaluation.
Conclusion Communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from jobs@tucsonaz.
gov and check your email account regularly; this may include your junk box/spam filter.
Failure to respond or follow instructions may result in disqualification.
Pre-Employment Medical Testing Requirements None.
Estimated Salary: $20 to $28 per hour based on qualifications.
Tucson Water is recognized internationally as a leader in water conservation, sustainability, and service.
Our employees are proud stewards of our community's most precious natural resource, working to embody the utility's motto of Pride in Service.
At Tucson Water, sometimes we wish customers and community leaders could spend a few days with our team, learning about what we do.
What would they see? Committed, creative, competent people managing a vast and complex water system that makes life in the desert possible.
They'd find connection and peace of mind knowing that we share their values and concerns.
They'd learn how we work tirelessly to ensure our water is safe, clean, and sustainable for the long-term.
Even more important, we would get a chance to listen to them and hear first-hand their concerns, questions, and priorities.
But, we can't just bring all 730,000 of our customers in to experience a day in the life at Tucson Water.
That's where you come in.
Tucson Water's Deputy Public Information Officer leads a small-but-mighty team of professionals charged with public engagement, communications, marketing, and branding for the utility.
Currently, this is a hybrid/telecommuting position where a portion of the work may be completed virtually, based on specific work tasks.
This model may change based on future business needs.
The successful candidates will enjoy the opportunity to work from home while abiding by the Department's specific policies and the terms and guidelines set forth in the City of Tucson's Telecommuting Administrative Directive 2.
01-19 to include:
Must have a minimum of 50 Mbps to connect to the Internet Shall designate and maintain a dedicated workspace that is quiet, clean, and safe, with adequate lighting and ventilation The City of Tucson offers a wide range of generous benefits for eligible employees.
Some of those benefits include:
Medical:
Choice between a high deductible plan (HSA or HRA), or Network plan Dental:
Choice between a national dental PPO and a local dental HMO Vision:
Coverage for annual eye exam and glasses or contacts, plus LASIK Life:
City-paid coverage for you & dependents, plus option to buy more Long-Term Disability:
Income replacement of up to 60% of your base salary in the event of a qualifying disability Employee Assistance Program:
Enhance your wellbeing when life doesn't go as planned Flexible Spending:
Pay for qualified health and dependent care expenses using pretax dollars Colonial Voluntary
Benefits:
Financial help in the event of cancer, hospitalization, accident, and more Your Security and Future Pension:
Generous pension plans that help both civilian and public safety employees retire more comfortably Deferred Compensation:
Save more toward a comfortable retirement with a 457(b) plan Training & Tuition Assistance:
Pursue your dream through internal training or financial help toward a degree Back-Up Care:
Care for your loved ones when your regular care is unavailable Your Peace of Mind Paid Parental Leave:
Six (6) weeks paid leave when you welcome a child, plus other generous leave policies for FML, Medical and USERRA Paid Time Away:
New hires enjoy 37 days of paid time off in the first year, with time increasing steadily thereafter (In year one:
13 accrued days of vacation, 13 accrued days of sick leave, and 11 paid holidays) Employee Discounts:
Generous discounts, ranging from car rentals to computers, gifts to groceries, electronics to entertainment Social Connectedness:
Forge connections with the community we serve through paid volunteerism and payroll-deducted charitable giving For a full description of benefits offered to eligible employees, or to inquire further about the City of Tucson's benefits options, please visit:
https:
//www.
tucsonaz.
gov/hr/employee-benefit-snapshot Essential Functions We offer:
A leadership team that understands the need for and is willing to invest in quality customer communications A collaborative, supportive, results-oriented team to support you within our Public Information and Conservation Office A wealth of compelling stories to tell A community that is passionate about and engaged in water issues Significant emerging communications challenges around issues like drought, climate resilience, water quality, and equity In a Deputy PIO, we seek:
An experienced professional ready to serve in a high-profile position that interfaces with elected officials, community stakeholders, utility and city staff, and the media Someone who truly enjoys connecting with people-whether it's a customer with an issue on the phone, a community leader across a conference table, or a member of the public filling up their water bottle at the Tucson Water Hydration Station at a public event Strong initiative, critical thinking skills, and good judgment Experience in crisis communications Passion for serving the community Perspective that embraces challenge This description is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under supervision.
The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
They are intended to describe the general nature and level of work performed by individuals assigned to this position.
Minimum Qualifications Minimum Education Level & Type:
Bachelor's Degree Minimum Experience
Qualifications:
At least 4 years of experience coordinating the dissemination of public information and providing graphic support Valid and Unrestricted Class D - Driver's License An equivalent combination of education, training and experience, which provides the required knowledge, skills and abilities to perform the essential functions of this position may be considered.
Preferred Qualifications The ideal candidate will possess the above minimum qualifications and additional relevant experience in the areas of:
Experience in government utilities Training, certification, and/or experience working within the National Incident Management System or other emergency management framework International Association for Public Participation (IAP2) Training/Certification Exceptional experience with a variety of written commuications best practices, trends, and analytics Ability to balance customer interests with organizational goals Bilingual (fluent in English and Spanish) Selection Plan You are encouraged to print this bulletin because it contains important dates and information that will not be available online once this position closes.
All applicants will be required to submit a resume under the Resume tab as part of the online application, as your resume will be reviewed and scored during the testing process.
Please ensure your application contains the required resume prior to submission.
Applicants who meet the minimum qualifications will be evaluated on the education and work experience in their employment profiles and the responses to their supplemental questions.
The highest scoring applicants will then be invited to participate in an Oral Board Interview.
Oral Board Interviews will be July 13, 2023 and July 14, 2023 (as needed) Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.
An applicant's ranking on the Civil Service Employment List will be based on their final score which will be calculated as:
10% of the rating for Education and Work experience 90% of the rating for the Oral Board Interview This recruitment will establish a civil service list that may be utilized to fill vacancies occurring at Tucson Water within the next 6 months.
Hiring interviews may be conducted post list and prior to a final selection.
Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List.
If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to Roxie Escarcega at the email address provided below.
The DD 214 must be a copy that indicates characterization of service.
Please contact Roxie.
Escarcega@tucsonaz.
gov if you are in need of an Americans with Disabilities Act-related accommodation during the testing process, at least 48 hours prior to the evaluation.
Conclusion Communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from jobs@tucsonaz.
gov and check your email account regularly; this may include your junk box/spam filter.
Failure to respond or follow instructions may result in disqualification.
Pre-Employment Medical Testing Requirements None.
Estimated Salary: $20 to $28 per hour based on qualifications.
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