Branch Operations Manager
Naumann/Hobbs is looking forYOUto fill our Branch Operations Manager position in our Tucson, AZ location.
We are the largest Material Handling Equipment Company in the Southwest.
Naumann/Hobbs Material Handling, Inc.
sells, rents, services, and supplies parts on an extensive line of material handling products.
We are a staple in the Valley with almost 70 years of business experience and over 100 million in annual sales.
Branch Operations Manager (BOM)JOB PURPOSE AND OBJECTIVESResponsible for managing all parts & service functions including maintaining customer retention and new service business relationships.
Provide support in troubleshooting, skill development and improving work performance of technicians, parts department employees and customer care representatives.
This position will report to the COO.
Reporting to this position are any of the following positions:
Field Service Supervisor, Field Service Lead Technician, Field Service Technician, Shop Service Technician, Parts Manager, and/or Customer Care Associate(s).
CUSTOMER RETENTION & DEVELOPMENTMaintain direct contact with current and new customersTECHNICIANSWeekly meetings with each technician Review work performed / scheduled Review PM performed / scheduled (PM completion) Review key customers Fleet condition / issues Customer needs Competition Concerns Review technician productivityAddress any concerns Review GPS Report (determine efficiency, productivity, abuse, etc.
) Review driver safety scorecardAddress any safety concerns Identify/discuss any training needs Address any attendance / performance / attitude issues Review proper tablet use (clocking in/out, closing work orders, etc.
) Review service report content Review safety IVR usage when required Visit technicians in fieldPerform repair audits (QC - use as part of technician review)Perform PM audits (QC - use as part of technician review)PARTS MANAGERWeekly meeting with Parts Manager to review KPI's Revenue & GP performance vs.
Budget & Forecast Daily Average Sales vs.
Goal Manage Branch Inventory Performance Shrink, write downs, cycle count execution Inventory Turns (Monthly) Manage annual physical inventory process for the branch location Backorder Report Parts on backorder ETA for parts Alternative sources Tire sales/installation schedule PERSONNEL DEVELOPMENT Recruit & interview Train, coach & motivate personnel Perform performance reviews Make compensation recommendations OTHER Manage revenue performance and profitability Assist with creating the annual budget and monthly forecasting Participate in regularly scheduled meetings with corporate management to review KPI progress, changes in market conditions, and updates to action plans to drive the desired results.
Manage billable hours Number of man hours needed to achieve budget This will drive how many people can be out at any given time Technician Forecast (Productivity Forecast) Schedule and lead parts & service meetings Schedule and lead safety meetings Responsible for maintaining WIP at acceptable levels (.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are the largest Material Handling Equipment Company in the Southwest.
Naumann/Hobbs Material Handling, Inc.
sells, rents, services, and supplies parts on an extensive line of material handling products.
We are a staple in the Valley with almost 70 years of business experience and over 100 million in annual sales.
Branch Operations Manager (BOM)JOB PURPOSE AND OBJECTIVESResponsible for managing all parts & service functions including maintaining customer retention and new service business relationships.
Provide support in troubleshooting, skill development and improving work performance of technicians, parts department employees and customer care representatives.
This position will report to the COO.
Reporting to this position are any of the following positions:
Field Service Supervisor, Field Service Lead Technician, Field Service Technician, Shop Service Technician, Parts Manager, and/or Customer Care Associate(s).
CUSTOMER RETENTION & DEVELOPMENTMaintain direct contact with current and new customersTECHNICIANSWeekly meetings with each technician Review work performed / scheduled Review PM performed / scheduled (PM completion) Review key customers Fleet condition / issues Customer needs Competition Concerns Review technician productivityAddress any concerns Review GPS Report (determine efficiency, productivity, abuse, etc.
) Review driver safety scorecardAddress any safety concerns Identify/discuss any training needs Address any attendance / performance / attitude issues Review proper tablet use (clocking in/out, closing work orders, etc.
) Review service report content Review safety IVR usage when required Visit technicians in fieldPerform repair audits (QC - use as part of technician review)Perform PM audits (QC - use as part of technician review)PARTS MANAGERWeekly meeting with Parts Manager to review KPI's Revenue & GP performance vs.
Budget & Forecast Daily Average Sales vs.
Goal Manage Branch Inventory Performance Shrink, write downs, cycle count execution Inventory Turns (Monthly) Manage annual physical inventory process for the branch location Backorder Report Parts on backorder ETA for parts Alternative sources Tire sales/installation schedule PERSONNEL DEVELOPMENT Recruit & interview Train, coach & motivate personnel Perform performance reviews Make compensation recommendations OTHER Manage revenue performance and profitability Assist with creating the annual budget and monthly forecasting Participate in regularly scheduled meetings with corporate management to review KPI progress, changes in market conditions, and updates to action plans to drive the desired results.
Manage billable hours Number of man hours needed to achieve budget This will drive how many people can be out at any given time Technician Forecast (Productivity Forecast) Schedule and lead parts & service meetings Schedule and lead safety meetings Responsible for maintaining WIP at acceptable levels (.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
