Services and Support Specialist
Comejoin the Small Business Care group as an Accountant Support Specialist.
Ournew vision for customer care is to create a consistently delightful customerexperience through a culture of customer-centric thinking that willdramatically impact our Net Promoter Score and drive revenue growth. We areembarking on a major cultural shift from focusing on traditional contact centermetrics, to delighting customers by solving their problems while demonstratingthat we care.
Responsibilities:
Answers accountant customer inquiries by chat, email and phone.
Provide functional accounting, troubleshooting, product feature explanation, and assists with enhanced product features or changes.
Technical mentoring: teaches and provides technical support to front-line agents
Clear and concise case documentation in knowledge share database.
Handles multiple tasks, switches priorities and focuses as needed
2 years accounting, bookkeeping, financial and technical support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired.
Bachelor's degree is preferred with technical or computer background.
Strong computer skills and ability to learn company products, techniques and processes quickly in training environment and have the ability to transfer learning to work environment.
Excellent problem-solving skills and the ability to learn Intuit products
Ability to manage multiple priorities within a high volume and fast paced environment and handle shifting priorities on a daily basis.
A commitment to personal high standards proven by the desire and ability to contribute to team and company goals
Excellent analytical skills, ability to determine from a complex set of variables how to resolve issues.
Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues via phone and email
High school diploma or GED is required.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Ournew vision for customer care is to create a consistently delightful customerexperience through a culture of customer-centric thinking that willdramatically impact our Net Promoter Score and drive revenue growth. We areembarking on a major cultural shift from focusing on traditional contact centermetrics, to delighting customers by solving their problems while demonstratingthat we care.
Responsibilities:
Answers accountant customer inquiries by chat, email and phone.
Provide functional accounting, troubleshooting, product feature explanation, and assists with enhanced product features or changes.
Technical mentoring: teaches and provides technical support to front-line agents
Clear and concise case documentation in knowledge share database.
Handles multiple tasks, switches priorities and focuses as needed
2 years accounting, bookkeeping, financial and technical support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired.
Bachelor's degree is preferred with technical or computer background.
Strong computer skills and ability to learn company products, techniques and processes quickly in training environment and have the ability to transfer learning to work environment.
Excellent problem-solving skills and the ability to learn Intuit products
Ability to manage multiple priorities within a high volume and fast paced environment and handle shifting priorities on a daily basis.
A commitment to personal high standards proven by the desire and ability to contribute to team and company goals
Excellent analytical skills, ability to determine from a complex set of variables how to resolve issues.
Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues via phone and email
High school diploma or GED is required.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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