Service Writer
Power Motive Corporation Power Motive Corporation Tucson, AZ Tucson, AZ Full-time Full-time $23 - $27 an hour $23 - $27 an hour 16 hours ago 16 hours ago 16 hours ago $21.
00 - $25.
00 per hour - based on qualifications and experience Maintains accurate and on-time reports and records relative to the service department's operation within the dealership.
Assure that all charges related to work orders are posted properly, including time entry for service technicians.
Assure all work orders are closed on a timely basis.
Process Warranty Invoices, Customer Invoices, and Product Improvement Invoices.
Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.
Duties &
Responsibilities:
1.
Service Department Operations:
Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
Handles Repair Order charges, warranty validation & claims coverage's including computation of charges, submission and follow-up.
Maintains a clean and safe work area.
Accounts for all time on a timecard and for all material used in performing assigned duties Handles service department filing and records.
Updates customer profiles using equipment, hours or other information from the customer work orders.
Maintains accessories and supplies and prepares replacement orders for the Service Manager's approval.
Completes other duties as assigned.
2.
Customer Service:
Assist in handling customer complaints and concerns Greet customers immediately in a courteous manner Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices 3.
Commitments Treat all employees and customers fairly, courteously and with dignity Maintain positive relationships with customers, other employees and owners Focus on Quality & Service Be neat and clean Demonstrate an interest in growing the dealerships business 4.
Qualifications and Job Requirements:
Must have outgoing, friendly personality and superior communication & customer service skills Experience working in a service department Ability to write and work on routine reports and correspondence Good computer skills Knowledge of office procedures Good organizational ability General understanding of mechanical/technical terms.
High school diploma or GED equivalent 5.
Physical Demands:
The noise level in the work environment is usually moderate Requires the use of both hands Job Type:
Full-time Pay:
$23.
00 - $27.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Day range:
Monday to Friday Shift:
8 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $25.
00 per hour - based on qualifications and experience Maintains accurate and on-time reports and records relative to the service department's operation within the dealership.
Assure that all charges related to work orders are posted properly, including time entry for service technicians.
Assure all work orders are closed on a timely basis.
Process Warranty Invoices, Customer Invoices, and Product Improvement Invoices.
Must conduct themselves in the presence of customers in a manner that promotes a positive image of the company.
Duties &
Responsibilities:
1.
Service Department Operations:
Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
Handles Repair Order charges, warranty validation & claims coverage's including computation of charges, submission and follow-up.
Maintains a clean and safe work area.
Accounts for all time on a timecard and for all material used in performing assigned duties Handles service department filing and records.
Updates customer profiles using equipment, hours or other information from the customer work orders.
Maintains accessories and supplies and prepares replacement orders for the Service Manager's approval.
Completes other duties as assigned.
2.
Customer Service:
Assist in handling customer complaints and concerns Greet customers immediately in a courteous manner Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices 3.
Commitments Treat all employees and customers fairly, courteously and with dignity Maintain positive relationships with customers, other employees and owners Focus on Quality & Service Be neat and clean Demonstrate an interest in growing the dealerships business 4.
Qualifications and Job Requirements:
Must have outgoing, friendly personality and superior communication & customer service skills Experience working in a service department Ability to write and work on routine reports and correspondence Good computer skills Knowledge of office procedures Good organizational ability General understanding of mechanical/technical terms.
High school diploma or GED equivalent 5.
Physical Demands:
The noise level in the work environment is usually moderate Requires the use of both hands Job Type:
Full-time Pay:
$23.
00 - $27.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Day range:
Monday to Friday Shift:
8 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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