Customer Engagement Specialist
Connections Health Solutions Connections Health Solutions Tucson, AZ Tucson, AZ Full-time Full-time Overview:
Treating people right, right when they need it.
Become part of a team that will make a difference in someone's life, every day.
Connections Health Solutions is the nationally recognized leader in the provision of behavioral health crisis intervention services.
At Connections Health Solutions, we believe in creating a safe environment for people to seek the help they deserve.
We welcome everyone, regardless of history or current circumstance.
No exceptions.
No judgement.
By providing immediate access to care and by connecting people to benefits and community resources, we have created a system that puts people on the journey to recovery.
We are humbled that 35,000
people entrust us with their care each year.
Connections Health Solutions is a physician-owned, multifaceted behavioral health company whose mission is to address any behavioral health need at any time.
We are hiring a Customer Engagement Specialist who will work in a Connections Health Solutions (CHS) inbound call center responding to callers with general inquiries, patient/family treatment concerns, complaints, and requests for information about company's services and programs.
The Customer Engagement team is focused on providing excellent customer services to all callers to ensure timely response to individual needs.
Responsibilities:
Answers all incoming patient/customer calls regarding general inquiries, treatment processes and procedures, patient/family treatment concerns and complaints, community resources, and either assists or transfers calls as necessary to meet requests Determines caller's needs, collects appropriate data, facilitates problem-solving in ways that give individuals a sense of empowerment and control over their situation Maintains standards of conduct that are empowerment-based and nonjudgmental and must be able to manage high stress situations.
Specialist shall respond to all calls in a professional manner with a tone of calmness, sensitivity, and empathy.
Position requires Specialist to provide support to individuals and families in crisis situations with sensitivity and awareness to diverse cultures, ethnic and social backgrounds, values, attitudes, and languages Follows communication scripts, handles numerous topics, and assists callers with their requests for information.
Complies with all required policies and procedures while responding to, routing, and documenting inbound calls Maintains accurate knowledge of CHS treatment programs and processes and is informed of any changes in company policies or practices Provides administrative support to clinical services as needed to help with incoming calls, scheduling, and referrals Logs customer/patient information into call center system ensuring data entry is accurate and complete Verifies and records demographic data with caller and escalates issues as appropriate Promotes CHS vision, values, and services to all customers and stakeholders Performs all other duties as assigned
Qualifications:
Benefits:
Competitive salary Medical, dental, and vision insurance 401(k) plan Paid time off and paid holiday Minimum
Qualifications:
High School Diploma or equivalent 1 year experience in healthcare/behavioral health with direct patient care or healthcare call center The Company has a mandatory vaccination policy.
All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment.
Preferred
Qualifications:
Bachelor's Degree in healthcare, business, or related field Previous experience working in a behavioral health crisis call center Fluent in Spanish #indphx.
Estimated Salary: $20 to $28 per hour based on qualifications.
Treating people right, right when they need it.
Become part of a team that will make a difference in someone's life, every day.
Connections Health Solutions is the nationally recognized leader in the provision of behavioral health crisis intervention services.
At Connections Health Solutions, we believe in creating a safe environment for people to seek the help they deserve.
We welcome everyone, regardless of history or current circumstance.
No exceptions.
No judgement.
By providing immediate access to care and by connecting people to benefits and community resources, we have created a system that puts people on the journey to recovery.
We are humbled that 35,000
people entrust us with their care each year.
Connections Health Solutions is a physician-owned, multifaceted behavioral health company whose mission is to address any behavioral health need at any time.
We are hiring a Customer Engagement Specialist who will work in a Connections Health Solutions (CHS) inbound call center responding to callers with general inquiries, patient/family treatment concerns, complaints, and requests for information about company's services and programs.
The Customer Engagement team is focused on providing excellent customer services to all callers to ensure timely response to individual needs.
Responsibilities:
Answers all incoming patient/customer calls regarding general inquiries, treatment processes and procedures, patient/family treatment concerns and complaints, community resources, and either assists or transfers calls as necessary to meet requests Determines caller's needs, collects appropriate data, facilitates problem-solving in ways that give individuals a sense of empowerment and control over their situation Maintains standards of conduct that are empowerment-based and nonjudgmental and must be able to manage high stress situations.
Specialist shall respond to all calls in a professional manner with a tone of calmness, sensitivity, and empathy.
Position requires Specialist to provide support to individuals and families in crisis situations with sensitivity and awareness to diverse cultures, ethnic and social backgrounds, values, attitudes, and languages Follows communication scripts, handles numerous topics, and assists callers with their requests for information.
Complies with all required policies and procedures while responding to, routing, and documenting inbound calls Maintains accurate knowledge of CHS treatment programs and processes and is informed of any changes in company policies or practices Provides administrative support to clinical services as needed to help with incoming calls, scheduling, and referrals Logs customer/patient information into call center system ensuring data entry is accurate and complete Verifies and records demographic data with caller and escalates issues as appropriate Promotes CHS vision, values, and services to all customers and stakeholders Performs all other duties as assigned
Qualifications:
Benefits:
Competitive salary Medical, dental, and vision insurance 401(k) plan Paid time off and paid holiday Minimum
Qualifications:
High School Diploma or equivalent 1 year experience in healthcare/behavioral health with direct patient care or healthcare call center The Company has a mandatory vaccination policy.
All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment.
Preferred
Qualifications:
Bachelor's Degree in healthcare, business, or related field Previous experience working in a behavioral health crisis call center Fluent in Spanish #indphx.
Estimated Salary: $20 to $28 per hour based on qualifications.
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