Peer Support Specialist (PACT Program) Customer Service & Call Center - Tucson, AZ at Geebo

Peer Support Specialist (PACT Program)

Job Type Full-timeDescription $100 bonus available upon hire, another $100 bonus at completion of 90 day probation period.
SummaryPromotes a recovery based approach to members who have recently experienced a crisis episode.
Emphasizes hope, respect, self-direction and empowerment by providing peer support, education on community resources and other support and rehabilitation services, to aid in members' recovery from mental illness and/or substance abuse disorders.
Increases and strengthens coping skills within 45 days to help prevent re-admission to hospital.
Guidance and direction is provided by the Program Coordinator and the Chief Clinical Officer.
Essential DutiesoUnderstands PACT role in the community and inpatient settings.
oAttempts contact with-in 24 hours of receiving referral in order to start PACT process in bridging from crisis episode to community supportive services.
oProvides peer support to member in an inpatient setting, coordinating with hospital inpatient staff, and assists in discharge planning.
oProvide support and rehabilitative services to achieve members' goals through the use of one-to-one supportive services.
oAssist member with enrolling in an Intake Agency if needed, coordinates with Intake Agency to ensure effective service delivery, and completes ART meetings.
oMakes sure member attends follow up doctor's appointments including the provision of transport if needed, utilizing agency vehicle.
oCompletes Crisis and Wellness plan with member as a tool to help member utilize community supports and resources.
oOnce services are completed, ensures and facilitates an effective transition back to Intake Agency.
oRelates own recovery process in a positive and supportive manner through coaching, role modeling and mentoring in order to establish or strengthen member's recovery.
oAssist members in articulating personal goals for recovery and works with the member and their treatment team to determine the steps needed to achieve these goals.
oWorks with member to navigate and use community resources in an effective manner.
oSupports safety of member's living environment (personal safety, food supply, utilities and appliances working, adequacy of furnishings, and lack of fire hazards).
oProvides instruction in activities of daily living (nutrition, meal planning, shopping, and meal preparation; budgeting; home cleaning and organization; personal grooming and laundry) if needed.
oCommunicates with clinical team regarding members' level of independent functioning and current levels of support provided.
oAdvocates for members, as needed, to ensure delivery of necessary services.
oCompletes documentation for behavioral health record in accordance with agency and funding source requirements.
oEnsure compliance with and support of Executive directives, Agency contracts and established policies and procedures.
oPromotes HOPE, Inc.
as the premier peer support organization to the behavioral health community and prospective funding sources.
oPerforms other related duties in accordance with agency growth, departments, and changes.
RequirementsoAt least 21 years of ageoHigh School/GED
2 years' behavioral health experience ORoAA or Bachelor's degree in a behavioral health fieldoGraduation from Peer Support training, required within one year of employmentoMust have first- hand knowledge of a behavioral health condition or substance abuse issue, having received treatment or medication personally OR identify as a family member of someone in recoveryoDemonstrate strong leadership and organizational skillsoAbility to implement organization-wide activities (setting objectives, developing strategies, developing policies and procedures for programming, and organizing the functions necessary to accomplish the activities)oValid Arizona Driver's license, Driver's license is an essential requirement for performing duties for this position with a Clean Motor Vehicle Record - no more than 2 moving violations or a license suspension in past 3 years.
oCurrent 1st Aid and CPR certificationoProof of TB within the last yearoFingerprint Clearance required for hospital admission.
Recommended Skills Activities Of Daily Living (Ad Ls) Behavioral Medicine Cpr Clinical Works Coordinating Financial Management Estimated Salary: $20 to $28 per hour based on qualifications.

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