Member Services Team Member
1.
0 Tucson, AZ Tucson, AZ Full-time Full-time $18.
50 - $19.
00 an hour $18.
50 - $19.
00 an hour 11 days ago 11 days ago 11 days ago Member Services Specialist Classification:
Non-Exempt Reports to Director of Member Services Supervised:
None Position
Summary:
The position of Member Services Representative will interact with high volumes of customer requests in diverse categories with the goal of consistently achieve customer satisfaction even in difficult circumstances.
Specialty areas for processing needs with be assigned to each team member as well as backup positions assigned in cross training.
Responsibilities:
Provide first-line service to members requests with the highest level of professional interaction Screen new member and affiliate memberships as assigned with Membership Coordinator/Member Services Director Answer membership status and policy/bylaw questions when appropriate for position Respond to product functionality questions for services available to members and refer specialized questions to product or team expert Process retail sales for the MLS store Complete specific assignments in areas and processes such as transfers/severs/Certificate of Ethics/new member compliance/Supra/unique users/good standing/Zendesk Navigate difficult interactions with calmness, professional language, and behavior, aware of the ability to refer challenges to the Director of Member Services Maintain outward appearance of front lobby area with organization and a professional image Respond to members in the way they requested assistance or stated member choice.
Provide solo focus to individuals entering lobby for assistance Embrace special assignments such as member outbound calling positively Documenting processes as requested by Member Service Director Work Environment:
This job operates in a professional office environment.
The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully preform the essential functions for this job.
Some office equipment such as the paper folding machine my require standing or sitting on a stool.
Required Education and Experience Job Type:
Full-time Pay:
$18.
50 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Tucson, AZ 85716:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Tucson, AZ Tucson, AZ Full-time Full-time $18.
50 - $19.
00 an hour $18.
50 - $19.
00 an hour 11 days ago 11 days ago 11 days ago Member Services Specialist Classification:
Non-Exempt Reports to Director of Member Services Supervised:
None Position
Summary:
The position of Member Services Representative will interact with high volumes of customer requests in diverse categories with the goal of consistently achieve customer satisfaction even in difficult circumstances.
Specialty areas for processing needs with be assigned to each team member as well as backup positions assigned in cross training.
Responsibilities:
Provide first-line service to members requests with the highest level of professional interaction Screen new member and affiliate memberships as assigned with Membership Coordinator/Member Services Director Answer membership status and policy/bylaw questions when appropriate for position Respond to product functionality questions for services available to members and refer specialized questions to product or team expert Process retail sales for the MLS store Complete specific assignments in areas and processes such as transfers/severs/Certificate of Ethics/new member compliance/Supra/unique users/good standing/Zendesk Navigate difficult interactions with calmness, professional language, and behavior, aware of the ability to refer challenges to the Director of Member Services Maintain outward appearance of front lobby area with organization and a professional image Respond to members in the way they requested assistance or stated member choice.
Provide solo focus to individuals entering lobby for assistance Embrace special assignments such as member outbound calling positively Documenting processes as requested by Member Service Director Work Environment:
This job operates in a professional office environment.
The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described are representative of those that must be met by an employee to successfully preform the essential functions for this job.
Some office equipment such as the paper folding machine my require standing or sitting on a stool.
Required Education and Experience Job Type:
Full-time Pay:
$18.
50 - $19.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
2 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Tucson, AZ 85716:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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