Desktop Support Technician
Note:
This is a 12 month contract that renews on a yearly basis indefinitely. This position has the ability to convert to a full time employee which will be determined by hiring team.Pay rate:
$25/hr. ($52,000 annual)Location (onsite, remote, hybrid):
100% On-site, but there is opportunity to work hybrid once the candidate build a good rapport with hiring manager and team.Top skills/requirements:
- Experience providing outstanding customer service both in-person and over the phone.- Experience installing, supporting and troubleshooting tools/technologies such as Windows OS, Office 365, ServiceNow, and peripherals such as printers, mobile devices, etc.Bonus skills/
Qualifications:
- Ability and willingness to write technical documentation- Experience with SCCM and PowerShell- Willingness to help and train other team members (currently have 2 interns in the team, sometimes they have questions and/or need help and just looking for someone whom is a team player).
Job Description:
Our Client is seeking to contract a Desktop Support Technician. Desktop Support Technicians provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Configuration, management, maintenance, and troubleshooting of network printers and multifunction devices. Troubleshoot and provide audio and visual support for events. This work is done in person, remotely, by telephone, or via e-mail in a timely and accurate fashion.Required Technical Skills:
o Strong general troubleshooting skills - client computerso Technical knowledge of PC and desktop hardware and their internal componentso Hands-on hardware troubleshooting experienceo Working technical knowledge of current protocols, operating systems, and standardso Ability to operate tools, components, and peripheral accessorieso Able to read and understand technical manuals, procedural documentation, and OEM guideso Familiarity of Active Directoryo Knowledge of Windows-based operating systemso Must have strong communication skills, including written, email, documentation, and verbalo Strong knowledge of Microsoft Office applicationsRequired Non-Technical Skills:
o Must be able to work successfully and productively on their own, as well as in teamso Must be able and willing to adjust planned work throughout the day when conflicting priorities ariseo Successful applicant must have strong interpersonal skillso Ability to lift up to 50 poundso Good driving recordo Familiarity with ticketing systems, such as ServiceNowo Maintain up to date documentationNot required, but desired:
o Preferably has experience working in an enterprise environmento Familiarity with supporting iPhone and iPadso Familiarity with enterprise Applications, including:
o Microsoft M365 (SharePoint, Teams)o RSA SecurIDo Microsoft Authenticatoro Microsoft Software Center Console Management (SCCM) Additional comments/information:
All contractors under this team receives 80 hours of Paid Time Off, 13 Holidays, and are provided with Sick Time which is accrued (1 hour per 30 hours worked, can roll over 24 hours every year). This candidate will also qualify for yearly raises and bonuses which are 100% performance based. These generally happen April and March timeframe. Recommended Skills Authentications Communication Computer Networks Customer Service Desktop Support Enterprise Applications Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
This is a 12 month contract that renews on a yearly basis indefinitely. This position has the ability to convert to a full time employee which will be determined by hiring team.Pay rate:
$25/hr. ($52,000 annual)Location (onsite, remote, hybrid):
100% On-site, but there is opportunity to work hybrid once the candidate build a good rapport with hiring manager and team.Top skills/requirements:
- Experience providing outstanding customer service both in-person and over the phone.- Experience installing, supporting and troubleshooting tools/technologies such as Windows OS, Office 365, ServiceNow, and peripherals such as printers, mobile devices, etc.Bonus skills/
Qualifications:
- Ability and willingness to write technical documentation- Experience with SCCM and PowerShell- Willingness to help and train other team members (currently have 2 interns in the team, sometimes they have questions and/or need help and just looking for someone whom is a team player).
Job Description:
Our Client is seeking to contract a Desktop Support Technician. Desktop Support Technicians provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Configuration, management, maintenance, and troubleshooting of network printers and multifunction devices. Troubleshoot and provide audio and visual support for events. This work is done in person, remotely, by telephone, or via e-mail in a timely and accurate fashion.Required Technical Skills:
o Strong general troubleshooting skills - client computerso Technical knowledge of PC and desktop hardware and their internal componentso Hands-on hardware troubleshooting experienceo Working technical knowledge of current protocols, operating systems, and standardso Ability to operate tools, components, and peripheral accessorieso Able to read and understand technical manuals, procedural documentation, and OEM guideso Familiarity of Active Directoryo Knowledge of Windows-based operating systemso Must have strong communication skills, including written, email, documentation, and verbalo Strong knowledge of Microsoft Office applicationsRequired Non-Technical Skills:
o Must be able to work successfully and productively on their own, as well as in teamso Must be able and willing to adjust planned work throughout the day when conflicting priorities ariseo Successful applicant must have strong interpersonal skillso Ability to lift up to 50 poundso Good driving recordo Familiarity with ticketing systems, such as ServiceNowo Maintain up to date documentationNot required, but desired:
o Preferably has experience working in an enterprise environmento Familiarity with supporting iPhone and iPadso Familiarity with enterprise Applications, including:
o Microsoft M365 (SharePoint, Teams)o RSA SecurIDo Microsoft Authenticatoro Microsoft Software Center Console Management (SCCM) Additional comments/information:
All contractors under this team receives 80 hours of Paid Time Off, 13 Holidays, and are provided with Sick Time which is accrued (1 hour per 30 hours worked, can roll over 24 hours every year). This candidate will also qualify for yearly raises and bonuses which are 100% performance based. These generally happen April and March timeframe. Recommended Skills Authentications Communication Computer Networks Customer Service Desktop Support Enterprise Applications Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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