Customer Service/Technical Support Experience

Bernie c Rivera

bernie.rivera@hotmail.com

(520) 292- 3048

Summary of Qualifications.

Experience with microsoft word,Infopath,powerpoint,Office 2010,Excel spreadsheet,Windows XP,copy,fax,and screen printing operations.Ability to read and interpret engineering blueprints and print reports.Customer service/technical support information experience.Quality control inspector, cycle counting and documentation flow .Machine computer programming and operations.Ability to read calipers,digital calipers,micrometers ,and tape measures.Machine press brake operator computer machine settings and programming.Technical support training certifications.Federal aviation safety and document control requirements.OSHA accident prevention and chemical safety training.Tucson Electric Power transformer underground safety and installation procedures .Southwest Gas underground gas leak detection and evacuation training procedures.Flight path runway emergency evacuation and recovery training. Certified in First AID/CPR.


Work Experience

Customer Service/Technical Support Agent at The Chamberlain Group

12/2010-03/2013


Assisting customers with account and technical issues with liftmaster, chamberlain sears home depot and lowes garage door openers.Programming the Homelink system in the customers vehicle, placing orders via U.P.S ground,processing credit cards and data entry information using avaya and navigation computer software systems .using microsoft word ,excel, and knowledge base information software systems.Transferring calls to  agents and department personnel.Printing and faxing documents building rapport with customers and assisting with present account information. Troubleshooting issues over the phone with the instructing of customers step by step procedures on how to resolve customers technical issues. Extensive training in technical support.Call center experience.

Programming Technician/Customer Service Advisor  at Schletter Solar Panel Mounting Systems 11/2009 -12/2010

Programming and setup of plasma cutting machines using computer programming software,for the fabrication of solar panel mounting systems.Hourly Inventory/quality control inspections using micrometers,calipers and tape measures.Documenting the tolerance specifications provided on the engineering blueprints.Programming hydraulic clamping systems and automated fluid controls for the manufacturing of rapid connecting binders.Assisting with the machine technical repairs and preventive maintenance.Customer Service Advisor. Processing orders, data entry,account default collections.excel spreadsheet,customer client reservations,Scheduling employees and customer/client meetings, promoting/information on new company products,video

presentations/powerpoint presentations.

Customer Service Representative at Parties Plus Rental Company

2/2008- 11/2009

Assisting customers via inbound and outbound calls.Processing customer events with the  dispatching of warehouse employees to and from reserved customer event sites.Distribute daily mail to all support staff members.6+ line phone system switchboard.operations. Filed data entry purchasing reports of all customer clients and vendors.Processing credit card and cash transactions,Collections processor,building rapport with customers and vendors throughout southern arizona Operations manager.Assisting warehouse with documentation travelers and account information on all clients.Replaced the computer phone system software and the overhead telecom system,Restructured company website and recorded all messages on company message phone systems.


Customer Service Support/Facilities Coordinator at Community Partnership Of Southern Arizona 2/2007- 2/008

Under the direction from the facilities manager,coordinated the purchasing with, facilities and property operations.Maintained master files of all purchasing activities from employees and management. Assisted facilities manager with activities pertaining to facilities functions.Facilities and mechanical systems maintenance and repairs on a daily basis.Served as a back up to the facilities manager in his absence.Constant contact with vendors and customers.Assisting all department managers with technical repair problems.The repair and replacement of all damaged devices .Assisting customers with account information ,data entry medical referrals with advising on medical insurance Providers in Arizona.


Customer Service Support Technician / Production Supervisor at Spectrum Inkjets 01/2005 -2/2007

Manufacturing and assembly of used recycled inkjet cartridges The filling of ink, labeling and shipping procedures,Computer printouts of labeling system and inventory control.Shipping and receiving documentation of all incoming and outgoing products with strict quality control procedures.Promoted to manufacturing supervisor. The supervision of 15 employees on a day to day basis,Placing employees on a variety of controlled work stations,Attended sales and client meetings with president.Produced new computer system for office operations with excel spreadsheet.Tracking and recording employees timesheet and coordinating breaks and vacation times.Assisting office manager with weekly payroll,interviewing potential new employees.Assisting warehouse personnel with new product information and training.


Aviation Installation Technician at Strom Aviation/Aerospace

2/2003- 1/2005

Operation and calibration of computer systems for aircraft maintenance.Performed data acquisition and analysis of the readouts for parts and test parts .Repaired structural and interior sections for a wide variety of aircrafts.Repair and removal of new and old parts using air,power,and hand tools .Reading tape,digital calipers and micrometers.Data entry on all controlled documents for files and reports.Inventory and quality control inspections using FAA standards.Flight path safety certification,OSHA,FAA safety and emergency evacuation procedures.


Aerospace Installation Technician at B/E Aerospace

7/2000- 2/2003

Assembly and installation aircraft first class suites for boeing,emirates,and jet airlines.Installation of all completed suites for a variety of aircrafts using engineering blueprints readings and dimensions.Reading blueprints for specific installation instructions for suite components and devices related to all interior form fitting,weight control aerospace parts,using caliper,tape measures and blueprints from the engineering department.Installation of remote controlled doors and sliding devices to strict aerospace tolerances.using hand,air and power tools. Reported to shift supervisor with documented paperwork travelers.Quality control training.ISO900 training, hazmat chemical  spill evacuation seminar with chemical documentation and labeling.



Customer Service Advisor/Machine Technician at Surv-Kap Inc  5/1990-­7/2000

Setup and operation of machine and machine equipment to produce a wide variety of survey and survey monuments for the department of forestry and different companies throughout the united states and Europe. Operation of 200 ton press brake,conventional lathe,stamping,punch and numerical machines.Cnc setup and maintenance.shipping and receiving experience forklift operations,inventory control,and quality control.Promoted to manufacturing manager,attending meetings with potential new customers and executive staff members.Constant contact with customers and supply vendors assisting customers with accounts.transactions,new products.Training new employees on setup and control procedures on all machine operations,Reported directly to the president of surv­-kap.


Education

ITT -Technical Institute Tucson,Arizona

Associates of applied science Degree

Computer Electronics Engineering Technology


Pima Community College Tucson,Arizona

Associates of applied science Degree

Computer Networking Information Technology     




 

  • ID#: 68286
  • Location: Tucson, AZ , 85746

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