Social Media Reporter - Article Writing Blogs Content Writing Journalist
Robert P. Sneed
2861 N Columbus Boulevard, #51
Tucson, Arizona 85712
Objective: Full/Part Time Employment in a Customer Service Representative oriented position or capacity .
Summary of Qualifications:
* Type speed: 36 WPM
* Extensive experience in research and development
* Ability to effectively recognize research and resolve CSR-based issue’s at a high rate of
* Extensive experience in all aspects of Customer Service Billing, Sales,
* Professional Communication and Organizational skills coupled with multi-tasking capabilities
* Shift flexibility
* Extensive experience in customer communications specializing in Potential, Current and Former customer relations
* Professionally mannered with excellent listening skills well-versed in customer communication
Extensive CSR experience in both a Call Center and Home-Based environments
*eBay, Inc. 2004 - 2012 General Manager Tucson Arizona
Maintained managed online store at Online retail website eBay.com. Handled all buyer concerns and
issue’s. Corresponded and communicated with the eBay Corp to maintain an account in good
standing for 8 years. Duties included Photographing items writing descriptions and pricing. Post sale
duties went on to include Shipping, Tracking and Feedback and if necessary returns. purchasing,
marketing and selling items as well as packaging and shipping items to customers. Also handled post purchase issues or customer concerns such as status of orders, shipping issues, and refunds.
*Convergys Corporation 2002 - 2004 Customer Service Representative Customer Service Representative inbound customer service calls as a representative of the FedEx Corporation. Duties included accurately accessing and resolving customer concerns with such issues as Billing, Account Usage, Shipping Fundamentals such as Package Tracking/Tracing, Returns, Pre-Paid Postage
*Lynwood Refrigeration 1994 - 2000 General Manager Lynwood California
Managed company operations on a day to basis. Standard professional management duties which
included scheduling appointments, job estimates (Bids), accounts payable and receivable,
coordinated and scheduled technicians with company maintenance and repair request. These duties
continued to extend into other areas such as maintaining company equipment, Maintaining and
updating customer records, company finances and more.
*United States Air Force – 1990 to 1994 Jet Engine Mechanic Tucson Arizona
Served U.S. enlistment one-term in the U.S. Air Force AFC Classification Jet Engine Mechanic.
Assigned to Davis Monthan Air Force Base CRS 255. Here we worked almost exclusively on the
United States Air Force’s A-10 Fighter Jet. Duties included both analytical component repair as well
as scheduled maintenance on the aircraft’s GE 110 Twin Turbo Fan engines.
Vista High School, Lynwood, California 1984-1987