Customer Service

Julianne M Withstandley

4407 E. Fairmount St.

Tucson AZ 85712

520-325-3310

juliannewithstandley@yahoo.com

 

Summary: To bring my energetic, positive attitude to a fast paced enviroment demanding strong organizational skills. I am reliable, trustworthy, ethical, and discreet. I am committed to superior customer service. I am a hard working, highly motivated team player with over 11 years in customer service.

 

 

Experience: 7 Eleven Tucson Az

 

SR. SALES ASSOC. July,2011 to February,2013

Ÿ Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Ÿ Resolved customers' service and billing complaints by performing activities such as exchanging merchandise and refunding money.

Ÿ Successfully handled the product ordering for the store.

Ÿ Solicited sale of new and additional services and products.

Ÿ Referred unresolved customer grievances to designated department.

Ÿ Conferred with customers by telephone and in person in order to provide information about products and services, to take orders, and to obtain details of complaints.

Ÿ Responsible exceptional customer service

 

Circle K Tucson Az

Assistant manager September 2004 to July 2010

Ÿ Checked to ensure that appropriate changes were made to resolve customers' problems.

Ÿ Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Ÿ Trained and managed new employees and achieved significant improvements in their productivity.

Ÿ Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Ÿ Compared disputed merchandise with original requisitions and information from invoices, and prepared invoices for returned goods.

Ÿ Checked to ensure that appropriate changes were made to resolve customers' problems.

 

Eegees Tucson Az

Customer Service January 2004 to August 2004

Ÿ Issued receipts, refunds, credits, and change due to customers.

Ÿ Offered customers carry-out service at the completion of transactions.

Ÿ Received payment by cash, check, credit cards, vouchers, and automatic debits.

Ÿ Resolved customer complaints.

Ÿ Maintained clean and orderly checkout areas.

Ÿ Established and identified prices of goods, services and admission, and tabulated bills using calculators, cash registers, and optical price scanners.

Ÿ Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.

Ÿ Answered customers' questions, and provided information on procedures and policies.

Ÿ Greeted customers entering establishments.

 

RSL Landscaping Tucson Az

Worker August 2002 to November 2003

Ÿ Planted and maintained vegetation through activities such as mulching, fertilizing, watering, mowing, and pruning.

Ÿ Responsible for handing out business cards to get customers referrals.

Ÿ Negotiated with customers regarding fees for landscaping, lawn service, and groundskeeping work and house cleaning.

Determined charges for services requested, collected payments and arranged for billing.

 

Lukes Italian Beef Tucson Az

 Customer service cashier April 2000 to July 2002

Ÿ Requested and recorded customer orders, and computed bills using cash registers, multicounting machines, and pencil and paper.

Ÿ Collected and returned dirty dishes to the kitchen for washing.

Ÿ Cooked and re-heated food items such as french fries.

Ÿ Selected food items from serving and storage areas and placed them in dishes, on serving trays, and in takeout bags.

Ÿ Washed dishes, glassware, and silverware after meals.

Ÿ Served customers in eating places that specialized in fast service and inexpensive carry-out food.

Ÿ Cleaned and organized eating and service areas.

Ÿ Relayed food orders to cooks.

Ÿ Accepted payment from customers, and made change as necessary.

Ÿ Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake, and frozen custard machines.

Ÿ Prepared simple foods and beverages such as sandwiches, salads, and coffee.

   

Education: Montville Township High School Montville Township New Jersey

diploma 1984

 

References: Available upon request

  • ID#: 76571
  • Location: Tucson, AZ , 85712

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